Contact

Winnipeg Folk Festival

203 – 211 Bannatyne Avenue
Winnipeg, Manitoba, Canada
R3B 3P2

Phone: (204) 231-0096

Toll-Free:1-866-301-3823

Fax: (204) 231-0076
info@winnipegfolkfestival.ca

Get your Hear All Year concert series tickets here!

Office hours:
Monday - Friday: 9 AM - 5 PM

*SHUTDOWN:
Due to office renovations, our office will be CLOSED as of Friday, July 27 and reopening on Monday, August 13.

After the shutdown, our new hours will be :

Monday-Friday 10 AM to 4 PM

Share Your Story

We love hearing amazing stories about your experiences at the Winnipeg Folk Fest. Maybe it's about another folkie that made your day, maybe it's about an artist that meant a lot to you or maybe it's about the impact that the Winnipeg Folk Fest has had on you and we want to hear it!

Please share your experience with us.

Your Feedback

We love to hear from you, you may contact us any of the following ways.

By email

We aim to respond to emails sent to our general inquiries email address info@winnipegfolkfestival.ca within 24 hours except on weekends or holidays. Our goal is to provide a full response within five working days.

By phone

We will make our best attempt to resolve your query at your first point of contact. If this is not possible, we will refer you to someone on staff who can help. If your call is diverted to an answer machine we will reply to your message within 24 hours (except on weekends or holidays).

Local: 204-231-0096
Toll free: 1-866-301-3823

In writing

We aim to respond to written enquiries within five working days of receipt. If the issue is complicated we will do our best to provide you with an approximate time in which you can expect response. Please address your correspondence to:

Winnipeg Folk Festival
203-211 Bannatyne Avenue
Winnipeg, Manitoba, R3B 3P2

Complaints Policy

The Winnipeg Folk Festival strives to provide a positive experience for its community but recognizes that from time to time, individuals may have complaints that they wish to share with the Festival. The Festival endeavours to maintain a positive relationship with its community and pays close attention to feedback with a goal of responding in a timely and effective manner.

As an organization, the Festival recognizes the importance of feedback and strives to:

Respect our community’s privacy as per our Privacy Policy
Have staff and volunteers that are accessible, courteous and helpful
Respond to and resolve any complaints in a timely manner keeping customers informed in the process
Listen and be responsive to the needs of our community by incorporating feedback into our planning and operations.

General Process

When a complaint is received, every attempt will be made to offer resolution at the point of contact in the time frame outlined above. In the event that the complaint cannot be resolved, it is forwarded the appropriate manager who will respond.

Any major complaints that cannot be resolved by the manager will be sent to and reviewed with the Executive Director to determine an appropriate course of action.

The Executive Director will share specific major complaints with the board when they require board action.

All formal complaints are tracked in an online database by a member of the Festival’s administrative staff. A summary of these will be shared with the board of directors after the annual summer festival. The Executive Director will review all complaints on a regular basis.